Solaris Pilates & Wellness Studio Privacy Policy
Solaris Pilates & Wellness Studio (“Solaris”, “we”, “our”, “us”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our studio, website, and booking system.
1. Information We Collect
We collect only the information needed to provide you with quality service and communication, such as:
Your name, contact details, and emergency contact information.
Health information relevant to safe participation in Pilates and wellness sessions (e.g. injuries, pregnancy, or medical conditions you disclose).
Booking and payment information collected through our scheduling platform.
Communication records — emails, messages, or forms you submit.
Optional feedback or testimonials you choose to share.
2. How We Use Your Information
Your information is used to:
Manage class bookings, payments, and scheduling.
Provide tailored instruction based on your health and wellbeing needs.
Communicate updates, confirmations, or studio news.
Improve our services and client experience.
Comply with legal or regulatory obligations.
You may opt out of marketing or newsletter emails at any time by following the unsubscribe link or contacting us directly.
3. How We Store & Protect Information
Your personal data is stored securely, using trusted digital systems with restricted access.
Physical records (if any) are kept in secure storage.
We take reasonable steps to prevent unauthorised access, loss, or misuse of your information.
4. Sharing Your Information
We do not sell or rent your information.
We may share data only when necessary to provide our services — for example:
With our booking or payment providers for scheduling and transactions.
With health professionals if you provide written consent.
If required by New Zealand law or to protect legal rights.
All third-party service providers we use are required to handle data securely and in compliance with the Privacy Act 2020.
5. Access & Correction
You have the right to:
Request a copy of any personal information we hold about you.
Ask for corrections if information is inaccurate or out of date.
To make a request, please email us at admin@solarispilatesandwellness.co.nz and we will respond within a reasonable timeframe.
6. Retention of Information
We retain your data only for as long as necessary to provide our services and meet legal obligations.
When information is no longer required, it is securely deleted or destroyed.
7. Cookies & Website Analytics
Our website may use cookies or analytics tools to understand visitor behaviour and improve performance.
These do not collect personally identifiable information.
You can disable cookies in your browser settings if you prefer.
8. Media & Social Content
From time to time, we may share studio photos or videos for marketing purposes.
We will always seek your permission before posting any identifiable images.
If you do not wish to appear in any media, please notify us in writing.
9. Changes to This Policy
We may update this Privacy Policy from time to time.
Any updates will be posted on this page with the revised date listed above.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how we manage your information, please contact:
admin@solarispilatesandwellness.co.nz
Solaris Pilates & Wellness Studio
Privacy Policy
Solaris Pilates & Wellness Studio (“Solaris”, “we”, “our”, “us”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our studio, website, and booking systems.
1. Information We Collect
We collect only the information necessary to provide a safe, personalised, and high-quality experience. This may include:
Your name, contact details, and emergency contact information
Health information you voluntarily provide that is relevant to safe participation (such as injuries, pregnancy, or medical considerations)
Booking and payment information collected through our scheduling or payment platforms
Records of communication, including emails, messages, or forms you submit
Optional feedback or testimonials you choose to share
2. How We Use Your Information
Your information is used to:
Manage class bookings, payments, and scheduling
Provide appropriate instruction and support based on your individual needs
Communicate confirmations, updates, or studio-related information
Improve our services and overall client experience
Meet legal, regulatory, or safety obligations
You may opt out of any marketing or newsletter communications at any time by using the unsubscribe link or contacting us directly.
3. Storage & Protection of Information
Your personal information is stored securely using trusted digital systems with restricted access.
Any physical records (if applicable) are kept in secure storage.
We take reasonable steps to protect your information from loss, misuse, unauthorised access, or disclosure.
4. Sharing Your Information
We do not sell or rent your personal information.
Your data may be shared only when necessary, such as:
With booking or payment service providers to process transactions and scheduling
With healthcare professionals, only with your written consent
Where required by New Zealand law or to protect legal rights
All third-party providers we work with are required to handle information securely and in accordance with the Privacy Act 2020.
5. Access & Correction
You have the right to:
Request access to the personal information we hold about you
Request correction of any information that is inaccurate or out of date
To make a request, please contact us at
admin@solarispilatesandwellness.co.nz
We will respond within a reasonable timeframe.
6. Retention of Information
We retain personal information only for as long as necessary to provide our services and meet legal or operational requirements.
When information is no longer required, it is securely deleted or destroyed.
7. Cookies & Website Analytics
Our website may use cookies or basic analytics tools to understand visitor behaviour and improve performance.
These tools do not collect personally identifiable information.
You may disable cookies through your browser settings if you prefer.
8. Media & Social Content
From time to time, photos or videos may be taken in the studio for promotional or educational purposes.
We will always seek your permission before sharing any identifiable images.
If you prefer not to appear in any media, please notify us in writing.
9. Changes to This Policy
Solaris Pilates & Wellness Studio may update this Privacy Policy from time to time.
Any changes will be published on this page and take effect immediately upon posting.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how your information is managed, please contact:
admin@solarispilatesandwellness.co.nz