Terms & Conditions

Welcome to Solaris Pilates & Wellness Studio (“Solaris”, “we”, “our”).
By booking or participating in any class, session, or service offered by Solaris, you agree to the following Terms & Conditions. Please read them carefully before attending.

1. General

Solaris Pilates & Wellness Studio provides Pilates classes, private and duet sessions, and wellness services designed to support strength, balance, and overall wellbeing.

By participating in any class or service, you confirm that you have read, understood, and agree to these Terms & Conditions.

2. Age Limits

Participants must be 16 years or older to attend classes.

Clients aged 16–18 years must have written consent from a parent or legal guardian and may be required to attend with a guardian present.

3. Your Health & Safety

Please inform your instructor before class of any injuries, medical conditions, pregnancy, or other health concerns that may affect your participation.

Clean socks or grip socks are required for all classes while in the studio.

If safety concerns arise, Solaris may request medical clearance prior to participation.

Pregnancy:
Regular group classes are not suitable during pregnancy. We offer dedicated prenatal options — please contact us to discuss the most appropriate sessions.

You agree to work within your own limits, follow instructor guidance, and take responsibility for your own wellbeing during sessions. Participation is at your own risk.

All equipment used must be wiped down and cleaned before leaving the studio.

4. Personal Property

You are responsible for your personal belongings while attending classes or sessions.

Solaris is not responsible for any lost, stolen, or damaged personal items on the premises.

5. Bookings & Payments

All classes and sessions must be booked in advance via email, phone, or the designated booking system.

Payment is required prior to the start of your class or session and may be made in-studio or by bank transfer.

Prices, schedules, and availability are subject to change. The most current information will always be reflected on our website or booking system.

6. Cancellations & Rescheduling

Cancellations or reschedules made at least 4 hours before the scheduled class time will not incur a penalty.

Late cancellations or no-shows may result in the loss of the session or a full charge.

If Solaris needs to cancel a class or session, you will be offered a credit or the option to reschedule.

7. Packages & Expiry

All class packs and session packages are non-refundable.

Transfers may be considered in exceptional circumstances at Solaris’ discretion.

Packages include an expiry period (e.g. three months from purchase) unless otherwise stated.

Extensions may be considered in special circumstances such as illness or injury.

8. Studio Etiquette

Please arrive on time and silence mobile phones before entering the studio.

Wear comfortable clothing suitable for movement and bring a towel and water.

We ask all clients to respect the shared space and the calm, supportive environment of the studio.

9. Media & Photography

From time to time, photos or videos may be taken in the studio for promotional or educational purposes.

If you do not wish to appear in any media, please notify us in writing before or after your session.

10. Privacy

Your privacy is important to us. Personal information collected through bookings or communication is kept confidential and used solely for studio-related purposes such as scheduling, updates, and community communication.

Your information will never be shared with third parties without your consent, except where required by law.
Please refer to our Privacy Policy for further details.

11. Limitation of Liability

Participation in Pilates and wellness activities involves physical movement and inherent risks.

To the extent permitted by New Zealand law, Solaris, its owners, instructors, and affiliates are not liable for any injury, loss, or damage sustained during participation.

Any liability for breach of these Terms is limited to the cost of re-supplying the affected service.

You agree to indemnify Solaris against any claims arising from your participation or breach of these Terms.

12. Communication

All booking confirmations and studio communications will be sent to the email address you provide.

Please ensure your contact details are kept up to date.

13. Governing Law

These Terms & Conditions are governed by the laws of New Zealand.
By using our services, you submit to the exclusive jurisdiction of the New Zealand courts.

14. Changes to Terms

Solaris Pilates & Wellness Studio reserves the right to update these Terms & Conditions at any time.
Any changes will be published on this page.

15. Contact

For questions regarding these Terms & Conditions, please contact:
admin@solarispilatesandwellness.co.nz